What you can do
- Test the Hub for 30 days from receipt.
- Install it and use it on board.
- Get the purchase price back, even if the Hub was installed, as long as you used it normally and as intended and it comes back undamaged and complete.
When you buy direct from Smartboatia
Try the Hub on board for 30 days.
Install it, connect it, head out on the water. If you don't like it, send it back and get the purchase price back.
- 30 days from receipt to test, install and use it
- Purchase price back with normal use, even after installation
- Let us know by email, refund to the same payment method
The terms
What you can do, and what we ask
What we ask
- The Hub comes back undamaged and complete.
- Damage caused by improper installation is excluded.
- Applies to consumers buying the Smartboatia Hub directly from Smartboatia. Not to purchases from a dealer, not to accessories or devices from other manufacturers.
How it works
Returning it in three steps
Send us an email
Your email to info@smartboatia.com must reach us within the 30 days, with your order number and a short reason. Without the order number, the 30-day return is not effective.
Send the Hub back
Within 14 days of your email, undamaged and complete. You pay the return shipping.
You get your money back
No later than 30 days after the Hub reaches us; during this time we check it. The money goes back to the same payment method you paid with. If you contact us within 14 days of receipt, we refund within the statutory periods.
Questions
Quick answers
Your statutory 14-day right of withdrawal is not affected. All details in our Terms, § 6.2
Do I have to give a reason?
For the 30-day return, yes: a short reason and your order number in your email. We ask for the reason because we want to know what didn't work for you, and learn from it.
Does this apply if I bought from a dealer?
We offer the 30-day return when you buy directly from Smartboatia. If you bought the Hub from a dealer, please contact them directly. They will check with you individually whether and how you can return it.
Who pays for return shipping?
You do. The cost of sending the Hub back is yours.
Can I really install the Hub permanently?
Yes. You still get the purchase price back, as long as you used it normally and as intended and it comes back undamaged and complete. Damage caused by improper installation is excluded.
Does this cover accessories?
No, only the Smartboatia Hub itself. Accessories and devices from other manufacturers are excluded.